key information

Location: Outward Bound Ullswater and Howtown centres.

Contract: Permanent after 3 months successful probation.

Salary: £12.00 per hour. Real Living Wage Employer.

Hours of Work: 20 hours per week – flexed to suit your needs and ours!

Apply by: Monday 30 September 2024.

Interview date: By mutual agreement.

What You'll be Doing

At the Outward Bound Trust we provide inspirational outdoor learning and adventure for young people. It’s a great working environment, where you will feel valued and encouraged to be yourself!

Our hospitality team play a very important role in the participant experience and are a key part of delivering an impactful experience at the Ullswater sites. You’ll be working in the stunning location of Ullswater, across two sites. These comprise of a variety of buildings ranging from our Grade II listed building at our Hallsteads site in Watermillock, to more modern ensuite accommodation areas at our Howtown site.

About the role

At Outward Bound you will have more than just a regular housekeeper job. Your role will bring you into contact with our young person guests, contributing to the magic moments in their learning and adventure experience. What is really important to us is your fit with our values and vision to deliver inspirational outdoor learning to young people.

Prior experience is not essential as full training and support will be given. You’ll need to be comfortable working both independently and as part of a team, have good personal presentation, be professional and friendly, with a ‘can do’ attitude. You will need to work across both sites with occasional weekend working.

Responsibilities

• Cleaning and preparing bedrooms and other public and staff spaces
• Work to a high standard in compliance with The Trust’s Service Level Agreements.
• Report any maintenance issues.
• Safely operate all equipment, storing and handling of chemicals.
• Comply with health and safety, security, and emergency procedures.
• Work across departments when required.
• Provide a high standard of customer care.
• Carry out any other duties as may be reasonably required.

Benefits

• Annual Leave of 24 days increasing by one day each year to a maximum of 30 days, plus bank holidays
• Life Assurance: 3 x salary, covered from start date; includes Employee Assistance helpline
• Long-term Disability Insurance: 2/3 salary less state incapacity benefit after 6 months’ absence for up to 5 years, covered from start date
• Personal Accident Insurance while at work or commuting
• Employee assistance programme – Unum. In the form of an app, with easy access to medical and mental health support. Ranging from instant GPs appointments to physio or counselling services
• Healthcare plan: cash plan currently with Medicash: on application after completion of probation; taxable benefit
• Sick pay: 8 weeks at full salary in any 12 month period
• Pension Scheme (currently Standard Life): Auto-enrolment of all staff after 3 months service
• Berghaus uniform items provided. Also, opportunity to purchase Berghaus products at discount
• Discounted course fees for family members to attend Outward Bound Trust courses (after 12 months service)
• Cycle to work scheme.

Your attributes

Essential

• Friendly and approachable with the confidence to look after and have respectful conversations with our young participants and guests
• Good eye with attention to detail
• Ability to work on own initiative
• Committed to providing exceptional customer service with a “can do” attitude
• Be courteous to customers and colleagues enhancing their experience
• The physical ability to undertake some moderate moving and handling such as hoovers, laundry, furniture etc
• Dependable and flexible
• Reliable, with good timekeeping
• Demonstrate professionalism and contribute to a positive work environment
• Be happy to work unsupervised and to take instructions from more experienced staff

Desirable

• Previous experience in a housekeeping or related role
• Experience in a customer facing role
• Experience of working safely within a COSHH environment

How to Apply

To apply, please send an up-to-date CV to grahame.devine@outwardbound.org.uk by Monday 30 September 2024.

We will be reviewing applications periodically as they are received and may conduct interviews before the closing date. We reserve the right to close the recruitment process early where suitable candidates are identified and encourage an early application.

If you’d like to have an informal chat about the role, please contact Grahame Devine, Head of Hospitality on 017684 85000, or email: grahame.devine@outwardbound.org.uk.

If we offer you the job, you'll be asked to do a DBS check.

PS... We know that confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect candidate'. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. Good luck!