Every participant coming to Outward Bound needs to complete a Participant Information Form.

The Participant Information Form provides us with the information we need to ensure that all participants are fit to take part, as well as support us to understand their individual needs and identify things like dietary requirements. If the participant is under 18, the form needs to be authorised by a parent or guardian.

If you are completing this for the first time, this page includes videos and support to help you complete and submit your Participant Information Form successfully.
 

Help with specific questions

If you have a specific question or are having any technical issues, please check the guidance below.  If this section does not answer your question, please email us at [email protected].

How do I register and access the form?

You should have received an email from either the participants' school or organisation, or direct from us if the participant is attending a Summer Adventure, containing the unique link to access the participant information form. If you have completed a participant information form previously, you won't need to register again. Sign in either using the ‘I already have an account: sign in’ option, or with your social account, if that’s what you signed in with previously. If you're completing a form for the first time, please follow the steps below to register:

  1. By clicking on the link provided by the school/organisation the participant is attending with, you'll reach a sign-in page.
     
  2. Select the 'Don't have an account? Sign up now' option.
     
  3. On the next page, enter your email address and select send verification code.
     
  4. You will receive an email from Microsoft on behalf of The Outward Bound Trust containing the verification code - please check your spam folder if it doesn't seem to reach you.
     
  5. Type in or copy and paste the verification code into the verification code box then click the verify code button.
     
  6. Type your chosen password into the new password box and then again into the confirm new password box.
     
  7. Enter your name into the your first and surname box then click create.
     
  8. The page will update and take you through to the system where you can add the participant and complete a form for them.

If you need more guidance please email [email protected].

I've recently created an account with my mobile number but can't log in

We've recently made changes to the way you sign up and log-in. If you've previously registered with an email address and forgotten your password, you'll need to register again using your mobile number, or choose to sign in using one of the social options.

I have started filling in my form and saved it, but I can’t log back in to complete it

Due to a technical glitch you can't currently register or sign-in with a mobile number - apologies for any inconvenience caused. Please log in with an existing email or social account, if you have one, or follow the steps above to create a new account.

I've completed the form, but the information I have provided has now changed. Can I log back in and update the form?

Yes, you can log back into your account and update any of the information you submitted on your form by clicking 'amend'.

The link to the form I have been sent is not working

If the link doesn't work, there are a couple of things you can try to help fix this issue:

1. Check that the original link hasn't been altered or changed.

The link is unique to your event and any changes, including using URL shortening tools such as BITLY, will prevent it from working correctly.

If you are sending the link on behalf of Outward Bound, please ensure you do not amend this.

If you have been sent the link from a school or employer, go back to them to check that they haven't altered the original link in any way before sending it to you.

2. Ensure you are using a browser that supports the form.

The form is supported by Chrome, Microsoft’s Edge, Safari and Firefox browsers, so we recommend you complete the form using one of these browsers.

Unfortunately, the form is not supported in Microsoft’s Internet Explorer and will fail to submit if you use this browser.

3. Contact us to request a new link

Please reach out to us on [email protected] with the name of the school or company the participant is coming with, the dates of their trip, and which of our centres the trip is taking place at. We'll then send you a fresh link. 

I am getting a loading error message

If you receive an error message, there are a couple of things you can try to help fix this issue.

1. Are you accessing the form at work or school?

An error message is sometimes triggered when trying to complete the form on a school or work device, or when connected to a work or school internet connection. Organisations may 'block' web pages from loading which will cause the error message to show. If you see the error message under these circumstances, please try completing the form using your own device at home or using your mobile data.

2. Try clearing your cache

Sometimes pre-stored 'cookies' can prevent the form from working correctly. We suggest you try to clear the cache/cookies stored on your device. Please see guidance below or How to Clear Your Cache if you're not sure how to do this.

To clear cache on an Android device:

  • Open the Settings app
  • Tap  'Apps & notifications'
  • Follow the steps on your device to find the 'Browser/email' app
  • After you select the app, storage and cache options should be available
  • Clear cache:  'Deletes temporary data'.

To clear cache on an iPhone or Apple device using safari:

  • Open the 'Settings' app
  • Scroll down until you see the entry for Safari
  • Confirm by selecting 'Clear History and Data'.

I keep getting a message saying I must complete all submissions before registering another?

If you see the message ‘Incomplete submissions must be completed before registering a new participant’ it means that you are yet to submit a previous form that you have started to complete. You will be unable to start any new submissions until you have done this, so it is important to finish and submit any forms in progress.

I get an error message when entering Date of Birth

Please ensure you have the correct format and date in this field. To avoid any confusion or disappointment we need to make sure all Young People are the right age to attend on the Start Date of the course.

What options are there to register?

You can register with an email address or any of the social account options available once you click the link to the form.